Russend Refund and Cancellation Policy

1. Refund Policy

1.1 Refund Eligibility:

• Refunds are only considered under specific circumstances as determined by Russend. These circumstances may include technical errors, transactional mistakes, or other issues beyond the user's control.

1.2 Non-Refundable Situations:

• Russend does not provide refunds for completed transactions where the funds have been successfully delivered to the recipient.

1.3 Cancellation Window:

• Users must request a refund within a specified period after initiating the transaction (Usually 2 minutes). The cancellation window is determined by Russend and may vary based on factors such as transaction type and destination.

1.4 Refund Processing Time:

• Refund processing times may vary, and users should allow a reasonable period for the refund to be processed. Russend will make best efforts to process refunds promptly.

 

2. Cancellation Policy

2.1 Cancellation by User:

• Users may request the cancellation of a transaction within the specified cancellation window. Cancellation requests must be made through the customer support channels.

2.3 Cancellation After Payout:

• Once the funds have been successfully paid out to the recipient, cancellations are not possible, and users should contact customer support to explore alternative solutions.

 

3. Process for Refund and Cancellation Requests

3.1 Submission of Requests:

• Users must submit refund and cancellation requests by contacting customer support. Requests must include relevant transaction details and a clear explanation of the reason for the request.

3.2 Verification Process:

• Russend reserves the right to verify the authenticity of refund and cancellation requests. Users may be required to provide additional information or documentation to support their request.

3.3 Decision and Notification:

• Russend will review each request and notify users of the decision. If approved, the refund will be processed according to the specified refund processing time.

 

4. Contact Information

Users with refund and cancellation inquiries or requests can contact Russend through the provided customer support channels.

Russend

Support@russend.com

 

By using the Russend service, users acknowledge their understanding and acceptance of the Refund and Cancellation Policy. Russend reserves the right to update or modify this policy at any time. Users will be notified of changes, and continued use of the App constitutes acceptance of the modified policy.